Política de reembolso

At The Miner's Vault, we stand behind the authenticity of our genuine gemstones. We offer a 14-day return window from the delivery date, provided that any intent to return is reported to our support within 48 hours of receipt. To protect our inventory, jewelry must be returned in perfect, UN-WORN, and unaltered condition, inside its original luxury packaging. All returns undergo strict laboratory inspection; pieces showing any signs of wear, microscopic scratches, or use will be rejected. Shipping costs for returns are the responsibility of the customer. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@theminersvault.store.